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Frequently Asked Questions

General Questions

Shipping

How long does it take to ship and receive my order?

Where is Rave Wonderland located and do you have a retail storefront for me to visit?

INTERNATIONAL ORDERS: How long does it take to ship and receive my order outside of the United States?

Can I pick up my order?

Returns/Exchanges

What is your return/exchange policy?

How long does it take to process my return?

What isn't eligible for returns?

Can I return my online order at the DTLA store?

How can I exchange for a different size/color?

My event is coming up and I'm worried I won't receive my store credit in time!

Other

Something is wrong with my order - HELP!

What is AfterPay?

Can I cancel/change my order?

How do I become a Rave Wonderland Brand Ambassador?

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