Frequently Asked Questions

We ship most items within 1-2 business days via Priority Mail so you will generally receive your item within a week of purchase.  However, some of our custom in-house items are handmade when orders are placed and will take approximately 3 business days to ship.  You will receive those items within 1.5 weeks. 

Yes! We have a permanent physical store! Come visit us at 915 Santee Street Ste 4 Los Angeles CA 90015. Or you can just type in Rave Wonderland in google maps or waze. We always have extended hours from 9 AM - 8 PM one week before any major rave. 

We ship most items with 1-2 business days via First Class International Mail.  Most of the world, including Europe and Australia will receive their order within 2.5 weeks of ordering.  However, we do offer an expedited shipping option (either Priority or Priority Express) which takes varies between 3 days to 1.5 weeks to receive your item.  If you need this option, please contact us immediately to ensure we can give you an accurate quote and get the items to you in time. 

Yes, you can pick up your order from our downtown Los Angeles storefront. Just email us first to schedule a time so we can be sure to have your order ready. 

Orders are processed Monday - Friday, excluding some federal holidays.

We are not responsible for lost or stolen packages or packages delayed by the carrier. Please keep an eye on your local mailman. Please contact your local postal service if package is lost or stolen.

All international orders are subject to customs fees determined by their countries regulations.

We have a 14 day strict return policy. Please use our return portal to start your process.  You will need to have your item postmarked within 14 days of receipt of your products based on your tracking information.  Additionally, your items must be returned in the original, unworn and undamaged condition.  We generally issue store credit for the item within the 14 day period.  However, if the return is due to a mistake on our end, we will happily issue a full refund including the cost of shipping. 

If you missed the 14 return policy, please contact us to arrange an alternative solution.  

We do not cover return shipping unless return is due to our error.