Frequently Asked Questions

Orders are processed Monday-Friday, excluding major holidays.

While we try to get orders out as quickly possible, some orders may take 1-2 business days to prepare for shipment! Once shipped, you will receive an email with your tracking number. Orders are shipped via United States Postal Service or FedEx.

Please note that shoes can take 3-5 business days to process and handmade-to-order items have a 10-15 business days production period (does not include shipping time).

Delivery Times:

Standard shipping: 3-5 business days

Priority shipping: 2-4 business days

Express shipping: 1-3 business days

We are not responsible for lost or stolen packages delayed by the carrier. Please keep an eye on the tracking of your package for delivery status! For any delivery issues or if your package is lost/stolen, please contact the respective carrier (USPS or FedEx).

Yes! We have a permanent storefront located in the heart of Downtown Los Angeles! Come visit us at 915 Santee Street Ste 4, Los Angeles, CA 90015 or search for Rave Wonderland in Google Maps or Waze. 

Our store hours are Monday-Saturday 10AM-6PM, Sundays 10AM-5PM. We always have extended hours from 10AM-8PM one week before any major rave (free parking after 6pm)!

We ship most items within 1-2 business days via FedEx or USPS. Delivery can take 1 to 2.5 weeks for delivery depending on your location,

If you are in a rush to receive your order, please contact us immediately at info@ravewonderland.com for a quote on a quicker shipping option and delivery time-frame.

PLEASE NOTE that all international orders are subject to customs fees determined by their country's regulations and delays sometimes can occur while clearing customs.

Yes! You can pick up your order at our Downtown Los Angeles storefront!

After you've placed your order online, send an email to info@ravewonderland.com with your order number to request a store pick-up. We'll notify you when your order is ready for pick-up and will refund your shipping fee once your order has been picked up! 

• We have a strict 14-day return policy and returns must be postmarked within 14 days of the delivery date as stated in the tracking information.
  
• All returns are issued as store credit in the form of a gift card.
• You will be responsible for covering the shipping costs to return your item(s).
• Items must be unworn, unwashed, and have original tags attached.
• If the return is due to an error on our end (defective, damaged, wrong item, etc.), we will happily issue a full refund including the cost of shipping.

To begin the return process or for more information regarding our return policy, refer to our Returns page.

If you missed the 14-day return policy, please contact us to arrange an alternative solution.

Please note that Rave Wonderland is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

Returns are processed Wednesday through Friday. Once we process your return, you'll receive your store credit on a gift card in your email.

• Anything worn, altered, washed or missing its original packaging and tags.
• Hosiery, beauty products (face jewels, glitter, make-up) where the packaging has been opened or damaged.
• Due to hygienic reasons, we are unable to accept any return items with obvious signs of use - this includes, but is not limited to deodorant/cosmetic stains, perfume, scents, etc.
• CLEARANCE ITEMS ARE FINAL SALE

Yes you can! Just be sure to have your order number handy! Returns at our DTLA storefront are still subject to the 14-day return policy, inspection, and are issued as store credit. 

Exchanges are processed the same as returns! Once we receive your return, we'll send you a gift card with your store credit which you can use to purchase the correct size!

This is a super common situation and we are happy to accommodate this. Please contact us at info@ravewonderland.com and we can arrange an exception for your return so that you are able to get the correct item on time!

Oh no! We strive to be quick and accurate with every order but we are human too! If you were sent the wrong item or received a broken/defective item, send a photo of the issue within 7 days of delivery to info@ravewonderland.com">info@ravewonderland.com and we'll be happy to correct the mix-up ASAP!

AfterPay is a third-party payment processor that allows you to pay for your order in four easy interest-free installments! Customers are able to opt into AfterPay for orders between $35-$1000 and will be required to pay the first installment at checkout.

"When will my order ship?" We ship out orders when the first installment has been paid!

"How do returns work if I'm on an AfterPay payment plan?" The returns/exchange process is the same! For returns, you will receive store credit for your returned item(s) once we receive your return and you will continue to pay off your existing payment plan. If a refund has been authorized for your return, the refunded amount will be deducted from any outstanding installments or if you have already completed your installments, you will receive that refund back to your original payment method.

"Can I use AfterPay at your store?" Unfortunately, AfterPay is only available for online orders.

For any additional questions regarding AfterPay or your AfterPay account, please refer to AfterPay's FAQ or contact AfterPay directly.

Please contact us immediately if you need to cancel/change your order by email info@ravewonderland.com or by phone 213-623-1147 (dial 3 for our online department, open Mon-Fri 8AM-4PM).

If your order hasn't shipped out yet, we are happy to cancel or make changes to your order! Please note that making any changes to your order may prolong the processing time of your order.

Once your order leaves our facility, we are unable to cancel/change your order.

Please note that we are unable to cancel handmade-to-order items as it is very difficult to halt the production once your order has been submitted. What you can do is return it once it's been delivered and once we receive it, we can issue you a refund.

Applications to be a Rave Wonderland Brand Ambassador open two to three times a year. We always announce when applications open on our Instagram @RaveWonderland so be sure to follow us to be the first to know!