Return Policy
30-day returns · Store credit · Easy online portal
30 DAYS — Returns must be postmarked within 30 days of the delivery date shown in your tracking.
STORE CREDIT — Returns are issued as a one-time discount code, applied to a single order.
RETURN SHIPPING — Paid by the customer. Returns are processed Wednesday through Friday, and we will email your credit once it is complete.
Item Condition
To be accepted, returned items must be:
- Unworn, unwashed, and unused
- Undamaged and in brand-new condition
- Returned with all original tags still attached
We cannot accept items with visible signs of use, including deodorant or cosmetic stains, perfume or other scents, pet hair, or general wear.
Final Sale
The following items cannot be returned or exchanged:
- Clearance items
- Halloween costumes and Halloween accessories — size exchanges only, email [email protected]
- Face masks
- All hosiery, opened or unopened (tights, stockings, fishnets)
- Wigs and hair pieces
- Cosmetics
- Face jewels and glitter
Shoes
- Shoes must be unworn. Any shoes returned with signs of wear (i.e. dirty soles) will not be accepted.
- The shoe box must be returned undamaged, with the shoes inside.
- Do not tape the shoe box or place the shipping label directly on it. Shoes returned in a damaged shoe box will incur a 20% restocking fee.
Defective or Incorrect Items
- If the return is due to an error on our end (defective, damaged, or wrong item), we will issue a full refund.
- Email [email protected] within 14 days of receiving your order and include a photo.
- This 14-day window applies only to defect and wrong-item claims. The standard return window remains 30 days.
Fees & Denied Returns
- If a return is denied, shipping fees will not be reimbursed. The customer is responsible for the shipping cost if they would like rejected items shipped back to them.
- Packages returned to us marked "Refused", "Undeliverable", or otherwise will incur a 20% restocking fee.
Lost or Stolen Packages
Rave Wonderland is not responsible for packages lost or stolen in transit, in either direction. Please keep an eye on your tracking for delivery status, and keep your proof of postage and/or return tracking number when shipping a return back to us. For any delivery issues, contact the carrier directly (USPS or FedEx).
Questions?
If you missed the 30-day return window, email [email protected] and we will try to arrange an alternative solution. For anything else, see our FAQ page or send us an email.
